Shipping policy

At PETACLEAR, we are committed to delivering your order as quickly and securely as possible.

Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time
Estimated delivery times are between 6–10 business days depending on your location. Please note that shipping times are estimates and may vary due to customs, carrier delays, or high demand periods.

Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your delivery location and selected shipping method.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package in real time.

Delays
PETACLEAR is not responsible for shipping delays caused by customs, postal services, weather conditions, or other circumstances outside of our control.

Incorrect Shipping Information
Please make sure your shipping details are correct before placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by customers.

Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly. PETACLEAR is not responsible for lost or stolen packages confirmed as delivered.

Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at petaclearcontact@gmail.com with photos of the damaged item and packaging.

International Shipping
International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations. These charges are the customer’s responsibility.

Contact
For any shipping-related questions, please contact us at:
petaclearcontact@gmail.com